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Shipping & Returns

Holiday 2020 Orders

Shop early!

To ensure that your shipments arrive by December 25, 2020, please place orders by December 10, 2020.

Unused products purchased from Kulkea, LLC during the 2020 holiday period may be returned or exchanged by January 31st 2021, provided all products are returned undamaged in the original manufacturer’s packaging with documentation, accessories and hang tags attached. All other terms and conditions of the Kulkea returns policy apply.

View more information about our Holiday 2020 shipping schedules.

Shipping

Kulkea ships free to any of the 48 contiguous United States. Please allow between 2 - 5 business days depending on location, day of week and time of order. All orders are processed on weekdays only and are typically processed once a day by 11:00 EST am each day. For international shipping availability, please contact us at [email protected]

Orders should be delivered within the aforementioned time frames, but please understand that delays caused by inclement weather or shipping carriers are beyond our control.

Returns Policy

Unused products sold and shipped by Kulkea, may be returned within (30) calendar days from date of receipt, provided all products are returned undamaged in the original manufacturer’s packaging with all hang tags attached, documentation and accessories.

Prior to returning any products, contact [email protected] to request a return materials authorization (RMA) and product return procedures and address. You will be asked to provide your order number, date of purchase, amount of purchase, name of purchaser, billing address, shipping address, payment method, contact telephone number and contact email address. In the subject line of your email, please include the words "RMA REQUEST". 

All returned products must be accompanied by their RMA number.

You will be responsible for return shipping charges.

Kulkea will process your request when the products are received.

If you have requested a replacement item on a product returned in accordance with the Kulkea Return Policy, you will be credited for the applicable price and tax less any adjustments already processed.

Kulkea reserves the right not to accept the return of any product returned without an RMA, not in accordance with product return procedures or which is otherwise ineligible for return.

Refund Policy

For products returned in accordance with the Kulkea Return Policy without a replacement request, we will issue a credit less any adjustments already processed. 

Notwithstanding the foregoing, Kulkea reserves the right, at its sole discretion, to not issue any credit or withhold any or all amounts relating to products which are not returned fully in accordance with the Kulkea Return Policy.

Cancellation Policy 

Orders begin to process immediately upon being placed. You may attempt to cancel an order during the processing stage. Once an order moves to the shipping stage it may not be canceled.

Kulkea may be unable to accept or need to cancel certain orders. Kulkea reserves the right to require additional information or verification before or after accepting any order.

Kulkea reserves the right to reject or cancel any order with or without any cause or reason.

 

 

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