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Adventure Warranty

Product Warranty & Registration

KULKEA warrants to the original purchaser that Kulkea's product shall be free from defects in materials and workmanship for two (2) years from the date of initial purchase. KULKEA will repair or replace at its discretion products that it finds are defective within the scope of this warranty. This warranty excludes normal wear and tear or damage related to misuse, abuse or neglect. KULKEA disclaims all other express or implied warranties, including without limitation warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. This warranty provides the sole and exclusive remedy.

HydraPak water reservoirs and parts supplied with the OTRmost Hydration Pack are covered by HydraPak's lifetime warranty.

Warranty FAQs

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How long is Kulkea's Adventure Warranty?

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What is covered by Kulkea’s Adventure Warranty?

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What is not covered by Kulkea’s Adventure Warranty?

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Are HydraPak® products covered by the Kulkea Adventure Warranty?

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How do I make a claim under Kulkea’s Adventure Warranty?

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Do you accept warranty claims without proof of purchase?

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If I did not register my product with Kulkea and I cannot locate my purchase information is Kulkea able to look up my purchase information?

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What are acceptable forms of proof of purchase?

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May I submit a warranty claim without sending images of the product or claimed defect?

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When should I ship a part or product to Kulkea under the Kulkea Adventure Warranty?

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Where do I ship parts or products for repair or replacement under the Kulkea Adventure Warranty?

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Who covers the cost of shipping parts or products to Kulkea?

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Who covers the cost of shipping repaired or replacement parts or products to me?

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What if Kulkea rejects warranty coverage for a part or product which I have been instructed to ship to Kulkea?

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Is third party carrier damage covered by warranty?

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May I register for warranty coverage a product purchased from an unauthorized reseller?

 

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